@ARTICLE{26543117_64376616_2012, 
	author = {G. Boyne}, 
	keywords = {},
	title = {Sources of public service improvement: a critical review and research agenda},
	journal = {Public Administration Issues},
	year = {2012},
	number = {3},
	pages = {94-134},
	url = {https://vgmu.hse.ru/en/2012--3/64376616.html},
	publisher = {},
	abstract = {Evidence from sixty-five empirical studies of public service performance is critically reviewed. The statistical results are grouped on the basis of five theoretical perspectives: resources, regulation, markets, organization, and management. The analysis suggests that the most likely sources of service improvement are extra resources and better management. A research agenda for further work is identified, and recommendations are made to enhance the theoretical and methodological quality of studies of public service improvement.},
	annote = {Evidence from sixty-five empirical studies of public service performance is critically reviewed. The statistical results are grouped on the basis of five theoretical perspectives: resources, regulation, markets, organization, and management. The analysis suggests that the most likely sources of service improvement are extra resources and better management. A research agenda for further work is identified, and recommendations are made to enhance the theoretical and methodological quality of studies of public service improvement.}
}