TY - JOUR TI - Sources of public service improvement: a critical review and research agenda T2 - Public Administration Issues IS - Public Administration Issues AB - Evidence from sixty-five empirical studies of public service performance is critically reviewed. The statistical results are grouped on the basis of five theoretical perspectives: resources, regulation, markets, organization, and management. The analysis suggests that the most likely sources of service improvement are extra resources and better management. A research agenda for further work is identified, and recommendations are made to enhance the theoretical and methodological quality of studies of public service improvement. AU - G. Boyne UR - https://vgmu.hse.ru/en/2012--3/64376616.html PY - 2012 SP - 94-134 VL -