@ARTICLE{26543117_146819774_2015, 
	author = {Anastasiya Bozhya-Volya}, 
	keywords = {, performance management, public authorities, local governance, citizens’ satisfaction, citizens’ surveys, statisticsperformance indicators},
	title = {<p class="text">Local governance performance: objective indicators or citizens&rsquo; satisfaction</p>},
	journal = {Public Administration Issues},
	year = {2015},
	number = {1},
	pages = {53-68},
	url = {https://vgmu.hse.ru/en/2015--1/146819774.html},
	publisher = {},
	abstract = {Performance management of the local governance in Russia becomes nowadays very important. It happens due to the fact that the quality of public and local services to a large extent determines the quality of the citizens&rsquo; day-to-day life. Nevertheless, the methods of performance management for the local authorities cannot be "directed from the ones above".. These methods must be concerned primarily about satisfying citizens&rsquo; requirements for the urban environment quality. Thus, composite methods for performance management of the local authorities should be developed. They must combine the statistics and citizens&rsquo; surveys results.This article presents an analysis of Russian legislation and the regional practice of the local authorities&rsquo; performance management; a scheme of the performance analysis of different departments of the city administrations to develop some elements for evaluating and monitoring local authorities activities, and for enhancing citizens&rsquo; satisfaction with the quality of the environment. In addition, it e discusses some points of the statistics and surveys results correlation and possible errors of the evaluation..},
	annote = {Performance management of the local governance in Russia becomes nowadays very important. It happens due to the fact that the quality of public and local services to a large extent determines the quality of the citizens&rsquo; day-to-day life. Nevertheless, the methods of performance management for the local authorities cannot be "directed from the ones above".. These methods must be concerned primarily about satisfying citizens&rsquo; requirements for the urban environment quality. Thus, composite methods for performance management of the local authorities should be developed. They must combine the statistics and citizens&rsquo; surveys results.This article presents an analysis of Russian legislation and the regional practice of the local authorities&rsquo; performance management; a scheme of the performance analysis of different departments of the city administrations to develop some elements for evaluating and monitoring local authorities activities, and for enhancing citizens&rsquo; satisfaction with the quality of the environment. In addition, it e discusses some points of the statistics and surveys results correlation and possible errors of the evaluation..}
}