TY  - JOUR
TI  - CITIZENS' ASSESSMENT OF THE IMPACT OF DIGITALISATION ON THE QUALITY OF PUBLIC ADMINISTRATION (BASED ON SOCIOLOGICAL SURVEYS OF RANEPA 2022–2024)
T2  - Public Administration Issues
IS  - Public Administration Issues
KW  - quality of public administration
KW  - public administration
KW  - assessment
KW  - digitalization
KW  - digital transformation
AB  - The article draws attention to the problem of the current lack of a comprehensive assessment of the impact of digitalization in public administration on its quality.In order to contribute to its solution, we have developed the methodology to assess the impact of the digitalization of public administration on its quality from the point of view of citizens and the results of its application.The source of data for assessing the impact of digitalization in public administration on its quality based on this methodology was the results of nationwide social surveys of citizens conducted by the RANEPA (2022-2024) with the participation of the authors. Respondents evaluated, among other things, proposed statements about the consequences of the digitalization of public administration, correlated with the main parameters of the quality of public administration (its validity, efficiency, and effectiveness). The results of applying the methodology allow us to draw conclusions: a) about the feasibility of using it to assess the state's efforts to digitalize public administration; b) about the very high assessment by citizens of the impact of digitalization of public administration on key parameters of its quality: in 2022, the index of the impact of digitalization on the quality of public administration was 3.75 points; in 2023, 3.97 points; in 2024, 4 points.
AU  - Vladimir Yuzhakov
AU  - Andrei Pokida
AU  - Natalya Zybunovskaya
AU  - Alexandra Starostina
UR  - https://vgmu.hse.ru/en/2024--2/933901344.html
PY  - 2024
SP  - 85-109
VL  -