SWOT and PEST Analysis of HR-Processes Digitalization in the Public Service of Kazakhstan

Abstract

This article focuses on the difficulties faced by candidates during employment. The article provides analysis of the public service legislative framework of the Republic of Kazakhstan, particularly competition announcement for the vacant positions and the use of technology in hiring procedures. Especially, technical disadvantages in terms of looking for the necessary information in the existing contests within the public sector platforms and lack of protocols for the publication. This article is targeted to review and evaluate the process of personnel management in the sphere of public administration in Kazakhstan under digitalization conditions.
Based on the results of the SWOT and PEST analysis, the following conclusions are made: first, the successful delivery of testing does not guarantee employment. Second, the outdated ways of placing information on government platforms contribute to complicating the search and selection of interesting data. Third, it is necessary to change the interface for posting job vacancies on those platforms, with the ability to filter data on government agencies with info graphic representation of vacancies and deadlines for filing documents. Fourth, the obstacles at the fi rst stage of employment affect the image of the civil service. Fifth, state bodies have the opportunity to provide incomplete information on the staffing level. Based on the results of the research, practical recommendations are given.