The article is concerned with observation of interrelation of management decisions and civil service functionality. Social action theory and structurefunction analysis are used as a theoretical basis for the research. Th e text is supported with some thorough empirical material relating to the theoretical issues of the article. Empirical material includes results of the opinion polls, partly participated by the author. Th e paper also contains a review of some secondary data and the retrospective analysis which demonstrates the public opinion dynamics throughout 2006-2009.