«Public Administration Issues» Journal,

Post. address:
National Research University
Higher School of Economics
20 Myasnitskaya Str., Moscow 101000, Russian Federation
Location address:
of. 307, 4/2, Slavyanskaya sq., Moscow 109074, Russian Federation

Tel./fax: 7 (495) 772-95-90, ext. 12631

E-mail: vgmu@hse.ru 


Major Indexing

Research and educational journal
Published quarterly since 2007
ISSN 1999-5431
E-ISSN 2409-5095

Anastasiya Bozhya-Volya1,2
  • 1 National Research University Higher School of Economics, 38 Studencheskaya Str., Perm, 614070, Russian Federation
  • 2 PhD (in economics), Associate Professor of Public Administration Department NRU HSE in Perm

Local governance performance: objective indicators or citizens’ satisfaction

2015. No. 1. P. 53–68 [issue contents]

Performance management of the local governance in Russia becomes nowadays very important. It happens due to the fact that the quality of public and local services to a large extent determines the quality of the citizens’ day-to-day life. Nevertheless, the methods of performance management for the local authorities cannot be "directed from the ones above".. These methods must be concerned primarily about satisfying citizens’ requirements for the urban environment quality. Thus, composite methods for performance management of the local authorities should be developed. They must combine the statistics and citizens’ surveys results.

This article presents an analysis of Russian legislation and the regional practice of the local authorities’ performance management; a scheme of the performance analysis of different departments of the city administrations to develop some elements for evaluating and monitoring local authorities activities, and for enhancing citizens’ satisfaction with the quality of the environment. In addition, it e discusses some points of the statistics and surveys results correlation and possible errors of the evaluation..


Bozhya-Volya, A.A. (2014). Otsenka organov mestnogo samoupravleniya: statistika ili mnenie zhiteley [Local governance performance: objective indicators or citizens’ satisfaction]. Public Administration Issues, n. 4, pp. 53–8 (in Russian).

ISSN 1999-5431
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