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«Public Administration Issues» Journal,

Post. address:
National Research University
Higher School of Economics
20 Myasnitskaya Str., Moscow 101000, Russian Federation
Location address:
of. 307, 4/2, Slavyanskaya sq., Moscow 109074, Russian Federation

Tel./fax: 7 (495) 772-95-90, ext. 12631

E-mail: vgmu@hse.ru 

Science Index rating

32nd place in the SCIENCE INDEX
for 2019 (more than 4000 journals)
Russian Science Citation Index

two-year impact factor for 2019: 2,631
(the citation of all sources)

Russian Science Citation Index
five-year impact factor for 2019: 1,725

Ten-year h-index 2019: 31

 

Journal's Indexing

Scopus




Research and educational journal
Published quarterly since 2007
ISSN 1999-5431
E-ISSN 2409-5095

Svetlana Surkova 1, Lyudmila Litvinova  2
  • 1 PhD in economics, associate Professor, Department of management of Kurgan State University, Kurgan State University, 38a Komsomolskaya St., 640000 Kurgan, Russian Federation.
  • 2 4th year student of bachelor direction «State and municipal management» of Kurgan State University, Kurgan State University, 38a Komsomolskaya St., 640000 Kurgan, Russian Federation.

The Work with Correspondence from Citizens in Regional Reception of the President of Russia

2015. No. 2. P. 173–196 [issue contents]

The article substantiates importance of the constitutionally recognized institution of correspondence from citizens for state and local government bodies. This institution can function, as in one of its ways, through Receptions of the RF President. In this article we give a description of the 4-level system of Receptions of the President in Kurgan region, and the mobile reception. We held an organizational and managerial analysis of its activities and identified existing problems of its functioning by means of the «decision tree» technique. The algorithm for addressing identified problems and improving the work with correspondence from citizens in the regional Reception of the RF President in Kurgan region was proposed by using the 12-step scheme of making management decisions on the basis of multi-criteria expert evaluation and the logical framework matrix. The timing of the implementation of the proposed management decisions is presented by using Gantt calendar chart where a list of developed procedures and deadlines for their implementation is defined, and a description of the resulting organizational and social effects of the measures is given. Thus, the degree of influence of this authority in the hierarchy of power will increase significantly and will promote a more active participation in solving problems of the state and the local community.

Citation:

Surkova, S.A. & Litvinova, L.V. (2005). Sovershenstvovanie raboty s obrashcheniyami grazhdan v regional’noi priemnoi Prezidenta RF [Improvement of the Work with Correspondence from Citizens in Regional Reception of the RF President]. Public Administration Issues, n. 2, pp. 173–196 (in Russian).

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ISSN 1999-5431
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