The article substantiates importance of the constitutionally recognized institution of correspondence from citizens for state and local government bodies. This institution can function, as in one of its ways, through Receptions of the RF President. In this article we give a description of the 4-level system of Receptions of the President in Kurgan region, and the mobile reception. We held an organizational and managerial analysis of its activities and identified existing problems of its functioning by means of the «decision tree» technique. The algorithm for addressing identified problems and improving the work with correspondence from citizens in the regional Reception of the RF President in Kurgan region was proposed by using the 12-step scheme of making management decisions on the basis of multi-criteria expert evaluation and the logical framework matrix. The timing of the implementation of the proposed management decisions is presented by using Gantt calendar chart where a list of developed procedures and deadlines for their implementation is defined, and a description of the resulting organizational and social effects of the measures is given. Thus, the degree of influence of this authority in the hierarchy of power will increase significantly and will promote a more active participation in solving problems of the state and the local community.