Electronic Government and Social Satisfaction: Analysis of Social Conditions for Tijuana

Alma Beatriz Navarro; Martin Cutberto Vera; Julio Cesar Lopez

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«Public Administration Issues» Journal,

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National Research University
Higher School of Economics
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Research and educational journal
Published quarterly since 2007
ISSN 1999-5431
E-ISSN 2409-5095

Alma Beatriz Navarro ¹, Martin Cutberto Vera ², Julio Cesar Lopez³
¹ Ph.D. (in Global Development Studies), a full-time professor, Faculty of Economics and International Relations, Autonomous University of Baja California, Calzada Universidad. 14418 Parque Industrial Internacional Tijuana, B.C. México C.P. 22427.
² Ph.D. (in Government and Public Administration), a full-time professor, Faculty of Economics and International Relations, Autonomous University of Baja California, Calzada Universidad. 14418 Parque Industrial Internacional Tijuana, B.C. México C.P. 22427
³ Master (in Public Administration), a full-time professor, Faculty of Social and Political Sciences, Autonomous University of Baja California, Avenida Monclova s/n Ex Ejido Coahuila C.P. 21360, Mexicali, Baja California, Mexico

Electronic Government and Social Satisfaction: Analysis of Social Conditions for Tijuana

2018. No. 6. P. 84–97 [issue contents]

This work explores the social elements that characterize the city of Tijuana, with the purpose of understanding ifthere is a disposition related to social capacities for the implementation of an electronic government. In the first part, a theoretical and contextual analysis of electronic government is made; afterwards the data obtained for Tijuana is analyzed as a result of a direct investigation in Baja California, with an emphasis on Tijuana. The main finding is whether or not the social conditions exist to make an implementation of an effective electronic government in Tijuana. The mixed methodology used part of Gurr’s postulate regarding the link between relative deprivation and social conflict and we hypothesized that it is required to have a medium-high degree of social satisfaction in order to make the implementation of an electronic government.

Citation: Navarro, A., Vera, M. & Lopez, J. (2018). Electronic Government and Social Satisfaction: Analysis of Social Conditions for Tijuana. Public Administration Issue, Special Issue II (electronic edition), pp. 84–97 (in English).

Keywords: electronic government; social satisfaction; state evolution; technologies; technological development

DOI: 10.17323/1999-5431-2018-0-6-84-97

Electronic Government and Social Satisfaction: Analysis of Social Conditions for Tijuana

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ISSN 1999-5431

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