«Public Administration Issues» Journal,

Post. address:
National Research University
Higher School of Economics
20 Myasnitskaya Str., Moscow 101000, Russian Federation
Location address:
of. 307, 4/2, Slavyanskaya sq., Moscow 109074, Russian Federation

Tel./fax: 7 (495) 772-95-90, ext. 12631

E-mail: vgmu@hse.ru 


Major Indexing

Research and educational journal
Published quarterly since 2007
ISSN 1999-5431
E-ISSN 2409-5095

Sergey Revyakin1,2, Alvaro da Rocha3
  • 1 National Research University Higher School of Economics, 20 Myasnitskaya Str., Moscow, 101000, Russian Federation
  • 2 Ph.D. (in Public Administration), Research Associate, Center for Civil Society and Nonprofit Sector Studies
  • 3 Ph.D. (in Information Systems and Technologies), Professor, University of Coimbra (Portugal) and University of Lisbon; Honorary Professor, Amity University (India); President of AISTI; Chair of IEEE SMC Portuguese Chapter, University of Coimbra, 3004-531 Paço das Escolas, Coimbra, Portugal.


2021. No. 5. P. 137–160 [issue contents]

The problem of low usage of e-government solutions is common in many emerging countries. Is Russia experiencing the same issue? Are there sufficient conditions to grow the usage of e-government solutions (internet penetration rate, rights for the citizens to approach the government remotely, trust in government, computer skills and usage perception, etc.)? Do the use rates for public e-services portals and e-participation platforms equal one another? Based on scholarly articles, analytical reports, laws, regulations, and the results of citizens’ surveys, the research considers some factors that influence e-government implementation in Russia. The findings highlighted that the penetration of the Internet in Russia is high and that citizens have the right to approach the government remotely and trust the government. The survey demonstrated that the users believe they have enough knowledge and skills for using public e-services portals and e-participation platforms. At the same time, within the same institutional framework, the level of use of public e-services was still low in 2018 (29% of the respondents), and it was even lower for e-participation platforms (17% of the respondents). This observation suggests that the nature of e-government solutions (whether it is a public e-service portal or e-participation platform) should be considered when governments are developing roll-out programs.


Revyakin, S. A. & da Rocha, A. (2021). An Empirical Investigation of E-Government Adoption in Russia: Access, Rights, Trust and Citizens’ Experience. Public Administration Issues, no 5 (Special Issue I, electronic edition), pp.  137-160 (in English). DOI: 10.17323/1999-5431-2021-0-5-137-160.

ISSN 1999-5431
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