The article presents data from a survey of employees of private and public organizations to identify the most significant organizational changes that occurred as a result of introducing new digital and non-digital practices, and to evaluate their effectiveness. The results of this survey showed that the pandemic has made significant organizational changes in the work of public and private sector. A digitalization has become one of the main directions of public administration modernization.

However, in organizations of the public sector, there seem to be problems with the adaptation of employees to innovations. To overcome them, it is necessary to encourage civil servants to use new technologies, as well as improve the digital competencies of employees.