«Public Administration Issues» Journal,

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National Research University
Higher School of Economics
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Research and educational journal
Published quarterly since 2007
ISSN 1999-5431
E-ISSN 2409-5095

T. Brown, M. Potoski

Contracting for Management: Assessing Management Capacity Under Alternative Service Delivery Arrangements

2009. No. 4. P. 111–135 [issue contents]
Contracting critics suggest that when governments outsource, they reduce their capacity to produce services and manage service delivery. In this paper, we decompose the service delivery decision into service production and service management components. When governments contract for service production, they may also choose to contract for a portion of service delivery management. Studies that only compare the management activities of contracting and direct service delivery governments, without examining the management activities contracted to vendors are likely to be incomplete and biased. Drawing on a unique survey of governmental refuse collection service directors, matched with a survey of refuse collection vendors operating under municipal contracts, we show that the vendors’ management activities offset the decline in management capacity that occurs when governments contract for service delivery for this particular service. Governments can «buy» management activities when contracting for service production.
Citation: Brown T , Potoski M (2009) Zaklyuchenie kontraktov na munitsipal'noe upravlenie: otsenka effektivnosti menedzhmenta pri nalichii al'ternativy ego osushchestvleniya na osnove dogovora [Contracting for Management: Assessing Management Capacity Under Alternative Service Delivery Arrangements] Public Administration Issues, 4, pp. 111-135 (in Russian)
ISSN 1999-5431
© 2009 Вопросы государственного и муниципального управления
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