«Public Administration Issues» Journal,

Post. address:
National Research University
Higher School of Economics
20 Myasnitskaya Str., Moscow 101000, Russian Federation
Location address:
of. 307, 4/2, Slavyanskaya sq., Moscow 109074, Russian Federation

Tel./fax: 7 (495) 772-95-90, ext. 12631

E-mail: vgmu@hse.ru 


Major Indexing

Research and educational journal
Published quarterly since 2007
ISSN 1999-5431
E-ISSN 2409-5095

Vladimir Yuzhakov1
  • 1 PhD, Professor, Chief Researcher, Director of the Center of Public Technologies Administration of RANEPA, Russian Presidential Academy of National Economy and Public Administration, 82, Vernadskogo Av., 119571, Moscow, Russian Federation.

Evolution of Implications and Legal Regulation of Public Services in Russia in 2004–2011

2012. No. 2. P. 5–22 [issue contents]

The article deals with the evolution of meanings and legal regulation of public services in the current history of Russia.  It is in the framework of this evolution, that the institute of public services emerges as a tool to promote the market of services in the spheres of activity of executive bodies of power and to restrict their authoritative aspirations.

Results of the study: at present public services in Russia embrace virtually all services provided at the expense of the state budget. The state seeks to make rules and control requirements to the quality of services as are done or provided from the state budget. It mainly concerns public administration services.

Conclusions: not bad assessments of the efforts on improving the quality of public services are not a reason for complacency. There are still a lot of problems with the quality of public services. Yet, they show that the efforts on improving the quality of services are useful and must continue. To achieve a high level of customers’ satisfaction with the quality of public services both the current efforts on inculcating advanced mechanisms, including the optimization of the re-engineering of their delivery, and further institutionalization of public services with the logic of the evolution of their meanings and legal regulation are very important.

Citation: YUZHAKOV V. N. (2012) Evolyutsiya smyslov i pravovogo regulirovaniya gosudarstvennykh uslug v Rossii v 2004–2011 gg. [Evolution of Implications and Legal Regulation of Public Services in Russia in 2004–2011] Public Administration Issues, 2, pp. 5-22 (in Russian)
ISSN 1999-5431
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