«Public Administration Issues» Journal,

Post. address:
National Research University
Higher School of Economics
20 Myasnitskaya Str., Moscow 101000, Russian Federation
Location address:
of. 307, 4/2, Slavyanskaya sq., Moscow 109074, Russian Federation

Tel./fax: 7 (495) 772-95-90, ext. 12631

E-mail: vgmu@hse.ru 


Major Indexing

Research and educational journal
Published quarterly since 2007
ISSN 1999-5431
E-ISSN 2409-5095

L. Bershadskaya 1, Andrei Chugunov 2
  • 1 PhD in Sociology, an analyst at eGovernment Center of St. Petersburg National Research University of Information Technologies, Mechanics and Optics (ITMO University), 49 Kronverkskiy Av., 197101 St. Petersburg, Russian Federation
  • 2 Ph.D., head of the E-Governance Center, Chair of the Government Information Systems Management Department, ITMO University, ITMO University. Of.333, 14 Birzhevaya line. 199034 St.Petersburg, Russian Federation

The research of St. Petersburg civil servants’ readiness for e-governance projects development (2009–2013)

2014. No. 1. P. 189–200 [issue contents]
The article presents the results of the five-year e-Government development monitoring in St. Petersburg Administration. The research was focused on the civil servants’ readiness to use e-government technologies in their work. The study was conducted with using questionnaires in the period of 2009–2013. During the research period 1 707 civil servants from 57 St. Petersburg executive authorities were interviewed.

The survey provided data on the use of ICTs by civil servants, their awareness of the e-government’s technologies development projects, the civil servants’ ICT qualification and the motivation for learning. The study revealed a high level of the workstations computerization (97%). According to the survey’s results, 61% of civil servants feel the need to improve their IT skills. The study fixed an increase of St. Petersburg civil servants’ awareness on the e-government projects and e-services (from 22% in 2010 to 34% in 2013).

According to the poll’s results, a number of recommendations for effective e-government implementation were developed. For instance, among the most important recommendations are the following: providing educational activities, raising civil servants’ awareness about the best international practices in the field of e-government, introducing a unified system of efficiency and effectiveness.

A series of studies were conducted with the support of St. Petersburg Committee for Information and Communications. Monitoring is carried out regularly expanding the research scale.
Citation: (2014) Issledovanie gotovnosti sotrudnikov organovvlasti Sankt-Peterburga k realizatsii zadach elektronnogo pravitel'stva (2009–2013 gg.) [The research of St. Petersburg civil servants’ readiness for e-governance projects development (2009–2013)] Public Administration Issues, no 1, pp. 188-198 (in Russian)
ISSN 1999-5431
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