The article presents the results of the five-year e-Government development monitoring in St. Petersburg Administration. The research was focused on the civil servants’ readiness to use e-government technologies in their work. The study was conducted with using questionnaires in the period of 2009–2013. During the research period 1 707 civil servants from 57 St. Petersburg executive authorities were interviewed.

The survey provided data on the use of ICTs by civil servants, their awareness of the e-government’s technologies development projects, the civil servants’ ICT qualification and the motivation for learning. The study revealed a high level of the workstations computerization (97%). According to the survey’s results, 61% of civil servants feel the need to improve their IT skills. The study fixed an increase of St. Petersburg civil servants’ awareness on the e-government projects and e-services (from 22% in 2010 to 34% in 2013).

According to the poll’s results, a number of recommendations for effective e-government implementation were developed. For instance, among the most important recommendations are the following: providing educational activities, raising civil servants’ awareness about the best international practices in the field of e-government, introducing a unified system of efficiency and effectiveness.

A series of studies were conducted with the support of St. Petersburg Committee for Information and Communications. Monitoring is carried out regularly expanding the research scale.