The Development Agencies were established in 2006 in Türkiye to support regional development, with the budget transferred from the central government. The Development Agencies collaborate with public administrators, local governments, provincial administrations, universities, non-governmental organizations, and the private sector to adopt an effective governance model. The work of agencies in exceptional situations is also distinctive compared to other actors. It is crucial to evaluate the efforts of the Development Agencies in mitigating the social and economic impacts of the COVID-19 pandemic and draw conclusions about their effectiveness in the region.

The impact of a pandemic outbreak on the Development Agencies has not yet been researched. This study aims to evaluate the work of the Serhat Development Agency and the effect of this new process on the local development of the region during the pandemic period, which continues its activities in the provinces of Agrı, Ardahan, Kars and Iğdır covering the TRA2 region of Türkiye. The study was conducted using the qualitative method. In-depth interviews were utilized during the field research in the agency between 19–29 October 2021 and 18–22 Jan uary 2023. The results obtained show that the pandemic process has reduced the interaction of the agency with its stakeholders and new projects have not been supported, which had a negative impact on the development of the region. Agriculture continued without any interr uption during the pandemic. Negative effects were seen in the tourism, food, and service sectors, but no additional efforts were made to remedy them.