Creation of multifunctional centers for the provision of state and municipal services in Russia: monitoring results

  • N. Yakovleva заместитель директора Департамента государственного консалтинга ЗАО «Аудиторско-консультационная группа «Развитие бизнес-систем»
  • Alexey Kalinin HSE University; PhD, senior teacher of the chair of Public Administration and Public Economics of the Faculty of Public Management, HSE.
DOI: https://doi.org/10.17323/1999-5431-2009-0-2-182-189

Abstract

The development of excellent legal and methodical support is necessary for a successful development of multifunctional centers of public services (MFC). For such reason The Ministry for Economic Development of the Russian Federation have monitored activity of 18 MFC in 16 regions. Public opinion polls were made, the MFCs were visited by expert teams in order to monitor the comfort standard (basic requirements to MFC’s design) implementation. The article briefly observes the results gained, with such parameters as service lists, participants, technical data for each MFC. Best practice and most common faults are also mentioned in the article, including suggestions of their origin.

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Published
2009-06-15
How to Cite
YakovlevaN., & KalininA. (2009). Creation of multifunctional centers for the provision of state and municipal services in Russia: monitoring results. Public Administration Issues, (2), 182-189. https://doi.org/10.17323/1999-5431-2009-0-2-182-189
Issue
No 2 (2009)
Section
MONITORING

Copyright (c) 2009 National Research University Higher School of Economics

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