«Public Administration Issues» Journal,

Post. address:
National Research University
Higher School of Economics
20 Myasnitskaya Str., Moscow 101000, Russian Federation
Location address:
of. 307, 4/2, Slavyanskaya sq., Moscow 109074, Russian Federation

Tel./fax: 7 (495) 772-95-90, ext. 12631

E-mail: vgmu@hse.ru 


Major Indexing

Research and educational journal
Published quarterly since 2007
ISSN 1999-5431
E-ISSN 2409-5095

G. Boyne

Sources of public service improvement: a critical review and research agenda

2012. No. 3. P. 94–134 [issue contents]

Evidence from sixty-five empirical studies of public service performance is critically reviewed. The statistical results are grouped on the basis of five theoretical perspectives: resources, regulation, markets, organization, and management. The analysis suggests that the most likely sources of service improvement are extra resources and better management. A research agenda for further work is identified, and recommendations are made to enhance the theoretical and methodological quality of studies of public service improvement.

Citation: Boyne G. (2012) Istochniki sovershenstvovaniya gosudarstvennoy sluzhby: kriticheskiy obzor nauchnoy literatury i programma issledovaniy (Perevod s angl. Zverevoy E.G.) [Sources of public service improvement: a critical review and research agenda]. Public Administration Issues, no 3, pp. 94-134 (in Russian)
ISSN 1999-5431
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