«Public Administration Issues» Journal,

Post. address:
National Research University
Higher School of Economics
20 Myasnitskaya Str., Moscow 101000, Russian Federation
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of. 307, 4/2, Slavyanskaya sq., Moscow 109074, Russian Federation

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E-mail: vgmu@hse.ru 


Major Indexing

Research and educational journal
Published quarterly since 2007
ISSN 1999-5431
E-ISSN 2409-5095

Irina Mersiyanova1, Vladimir Yakimets2, Elena Pakhomova1
  • 1 National Research University Higher School of Economics, 20 Myasnitskaya Str., Moscow, 101000, Russian Federation
  • 2 Doctor of Sociology, Chief Researcher of the Institute for Information Transmission Problems of the Russian Academy of Sciences, 19, B.Karetny Pereulok, Moscow, 127994, Russian Federation.

Citizens’ trust in public servants’ performance

2012. No. 4. P. 98–119 [issue contents]

The article substantiates the concept of creating a system of indices (including both integral ones and indices of many parameters), which reflect the level of citizens’ trust in the activity of civil servants. The integral index of trust is calculated as an arithmetical average of the generalized trust index and the index of the personal trust measure. The multi-parameter index is based on the results of research by some well known sociologists (E. Ghiddens, F. Fukuyama, P. Shtompki, etc.) The many parameter index of trust consists of two complementary sub-indices: structure conditions and justified expectations. The sets of parameters are grounded and characterized; the formulas of their calculation are provided. Data collection for calculating trust indices was held by the National polling in 2011 on the adult people sample. A questionnaire was made up to poll the people and estimate their trust in three kinds of civil servants (from military, public service and law-enforcing and protecting bodies).The article gives the results of the poll.

Citation: Mersiyanova I. V., YakIimets V. N., Pakhomova E. I. (2012) Doverie grazhdan k deyatel'nosti gosudarstvennykh sluzhashchikh [Citizens’ trust in public servants’ performance] Public Administration Issues, 4, pp. 98-119 (in Russian)
ISSN 1999-5431
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