THE EFFICIENCY OF DIGITAL PUBLIC ADMINISTRATION ASSESSING: THEORETICAL AND APPLIED ASPECTS

Abstract

In the most of the developed countries digital transformation of public administration is rather slow; the development is far behind of the officially defined and announced schedules. In this regard, the assessment of the effectiveness of digital management becomes particularly relevant. The authors note that the effect of digitalization of public administration is often identified with improving its quality and reducing costs. However, most of the research is aimed at assessing the quality of digitalization, while the issue of studying the cost of digitalization and minimizing costs has not been given due attention. The study proposes the author’s model of the analysis of digital public administration effectiveness, based mainly on the criteria of minimizing the costs associated with the introduction of digital services. To demonstrate the operational capabilities of the author’s model of measuring the digitalization of the public sector, the calculations of the cost coefficient of digital services and the utility coefficient of public digital services are given. It is assumed that a suggested model will make it possible to determine the technological feasibility of digital solutions in the system of digital government and infrastructure readiness for the digitalization of public administration; evaluation of subjective parameters of digitalization and determination of the economic feasibility of the introduction of digital services in the public sector. The proposed methodology can be applied on a regular basis both at the regional and national level to assess the dynamics and statistical effectiveness of the implemented digital platforms and services, launch a single information database for ministries and departments; rate and rank regions within the framework of the multifactor measurement, as well as to assess the level of public support for the policy of digitalization of public administration (establishing feedback «consumer of digital services – state»), etc.